Operational AI
01. What is AmanahCX?
AmanahCX is an operational AI platform that manages business workflows end-to-end — from the first customer call to final resolution — without requiring a human to initiate every step.
It handles complaint management, sales lead qualification, and customer support in Urdu and English, while keeping your team informed and in control. Product of Vivid Solutions & Services. Site: amanahcx.com.
02. Is AmanahCX just a voice bot or chatbot?
No. A voice bot answers a call and responds to simple queries. AmanahCX runs an entire workflow: listen, capture, reference number, ticket, TAT, reminders, escalation, customer notification.
03. Who built AmanahCX?
Vivid Solutions & Services, Rawalpindi — not amanahagent.cloud, not Amanah Agent AI, not Amanah Tech. Local support in Urdu and English.
04. How is AmanahCX different from Liyana?
Liyana is Vivid’s CRM-agnostic voice layer. AmanahCX is the agentic CRM that owns the ticket after the call. They work together; they are not the same product. Liyana on vividsns.com.
How a complaint call works
01. What happens when a customer calls?
AmanahCX answers in Urdu or English, identifies the query, asks clarifying questions, captures details, issues a reference number, and states next steps — in the same call. Nothing is lost between the voice and the ticket.
02. How does TAT and SLA monitoring work?
When a human accepts a ticket, the TAT countdown starts. At 20% time remaining the agent is warned. On breach, the line manager is escalated with full context. Managers see owner, status, and time left live.
Pakistan & regulatory
01. We are regulated by SECP. Can we use AmanahCX?
Yes. Design is informed by SECP expectations around interaction records, complaint timelines, and audit trails. Obligations remain with your organisation. We work with legal and compliance before deployment.
02. We operate under SBP supervision. Does AmanahCX support complaint resolution requirements?
The complaint workflow is built for documented TAT and escalation — the kind of evidence trail SBP consumer-protection processes expect. It is a workflow tool, not a compliance guarantee.
03. Where is data stored?
Pakistan-based storage is available so customer data does not leave Pakistani servers when sovereignty requires it. Agreed in scoping, not after go-live.
Regulatory note: AmanahCX supports readiness. It does not replace your compliance function. References to SECP, SBP, PDPA, and PECA are design intent only.