What we run in a bank
- Inbound complaint and query voice (Urdu / English)
- Ticket into the CRM or case system you already have
- TAT from accept, 20% remaining alarm, breach escalation
- Customer notification when the case is marked closed
SBP
The workflow is built so a compliance officer can show who owned the case, when the clock started, who was warned, and who was escalated. That is not a legal opinion and not a substitute for your conduct programme. Read SECP / SBP / PDPA.
Pilot shape
One product complaint class (cards, branch, digital) on one trunk. Two to four weeks. Success criteria written down before we connect SIP.