AmanahCX is an AI-powered CRM and contact center built for Pakistani businesses. Native Urdu voice agents handle complaints, sales calls, and FAQs around the clock — every conversation auto-becomes a ticket, lead, or customer record in one unified platform.
Most Pakistani businesses still run customer operations on WhatsApp groups, Excel sheets, and a 9-to-5 helpline. Complaints slip through, leads go cold, and agents burn out.
A customer calls at 8 PM. No one answers. Next morning, they post on Facebook instead.
Every complaint takes 10 minutes of manual data-entry before resolution can even start.
Inbound interest takes 3 days to reach a salesperson. By then, they bought from someone else.
WhatsApp for complaints, Excel for leads, a separate dialer for outbound — nothing talks to each other.
Your customers speak Urdu. Your CRM speaks English. Every call needs a human translator.
You promise "we'll get back to you" but have no idea which tickets are about to breach.
Stop hiring more people. Deploy agents that never sleep, never forget, and never need training again.
Three production-grade Urdu-speaking AI agents handle inbound calls 24/7 — filing complaints, answering FAQs, and qualifying leads exactly like your best human agents, just always available.
Every call, email, WhatsApp message, or web form auto-becomes a ticket with priority, an SLA timer, and the right team assigned — tracked from first contact to resolution in one inbox.
A Kanban-style deal pipeline that captures leads from voice calls automatically. Built-in BANT qualification, callback scheduling, and forecasting give your sales team one source of truth.
A customer dials your helpline, fills a web form, or sends a WhatsApp message.
Nadia, Sara, or Zara picks up instantly — native Urdu, calm and professional.
Real-time speech-to-text extracts intent, sentiment, and the customer's details.
A TKT number is generated, priority assigned (P1–P4), SLA started, team notified.
Your team gets the full transcript, summary, and next steps — never starting from scratch.
Built for Pakistani financial services and consumer businesses — fluent, natural Urdu with industry-specific scripts, empathy patterns, and escalation rules.
The empathetic specialist. Nadia handles fraud reports, unauthorized transactions, and account issues — validating frustration first, gathering structured details, assigning priority (P1 for fraud), and committing to an exact SLA.
The knowledgeable concierge. Sara answers product questions, explains required documents, and walks customers through applications. She never makes things up — when unsure, she politely refers to a branch.
The consultative closer. Zara qualifies leads using BANT (Budget, Authority, Need, Timeline), handles objections, and schedules a callback at a time the customer agrees to — never pushy, always respectful.
All three speak natural conversational Urdu, code-switch to English, capture full transcripts & AI summaries, detect sentiment in real time, and auto-create CRM records — zero manual data entry.
Thousands of daily complaints with documented SLAs, reference numbers, and compliance-ready audit trails. Built for State Bank reporting.
Automate tier-1 support — billing queries, plan info, network triage — so human agents only handle complex cases.
Appointment booking, prescription queries, lab follow-ups — in the language your patients actually speak.
Order status, returns, product questions — handled 24/7 without expanding your call center.
Admissions inquiries, fee structures, course info — qualify prospective students and route serious leads to counselors.
Law, accounting, consultancies — capture every inbound inquiry, qualify it, and book a meeting without a receptionist.
Sara and Zara resolve FAQs and qualify leads autonomously.
AI agents work nights, weekends, and public holidays.
Versus 8–15 minutes of manual data entry per ticket.
Zara catches inbound interest you'd previously miss after hours.
Auto-priority + routing means urgent complaints land instantly.
A full audit trail for compliance, training, and disputes.
Bank-grade multi-tenancy with PostgreSQL Row-Level Security. Your data is cryptographically isolated from every other customer.
TLS 1.3 in transit, AES-256 at rest. JWT auth with short token TTLs and Redis-backed revocation.
Granular permissions across 14 modules. Custom roles give each agent exactly what they need — nothing more.
Every state change, comment, and reassignment is logged immutably. No audit row can ever be edited or deleted.
Deployed on Pakistani infrastructure with edge presence in Asia-South. No cross-border data transfer.
Designed to meet State Bank complaint-handling timelines, NEPRA service levels, and GDPR-equivalent data practices.
14-day free trial · No credit card required · Annual billing saves 20%.
Get a 15-minute demo. See your own data inside AmanahCX. Make a real call to Nadia, Sara, or Zara — and decide for yourself.